Help and Information
Customer Service
Which slippers to choose?
What are your slippers made from?
Where are your slippers made?
Who is Slipper Zone?
Shipping
How long will my order take to arrive?
How long will my order take to be dispatched?
Who will be delivering my order?
Do you offer online tracking?
How do you package my order?
Returns
Can l return an item?
Can l exchange an item?
What if my item/s have a defect?
Who do l contact if l want to exchange an item?
Privacy & Security
Our Privacy Policy
Safe Online Shopping
Which slippers to choose?
Available in all sizes are our open back scuffs and our closed back slippers. Depending on the use of the slipper, we always feel that more sheepskin is more comfortable. As sheepskin allows your feet to breathe, you will find that they will NOT smell or sweat. Perfect for the winter and the summer!
What are your slippers made from?
100% Natural Sheepskin, our makers have been working with sheepskin for over 25 years. The quality sheepskin to the quality finish, our slippers will not disappoint! Sheepskin is an amazing product, it allows your feet to breathe and hence control the temperature of your foot to a comfortable level. They will never get too hot to make you take them off!
Australian Sheepskin is famous for its amazing wearing qualities, hence the huge popularity of Australian Sheepkskin Footwear.
Hand Made in Australia using only the best Sheepskin. Our makers have been in the business for over 25 years, so quality is at the forefront in all our products. We work very closely with our supplier to ensure the slippers you get are of the best standard and will do exactly what they are designed to do....be comfortable.
Owned and operated in Australia since 2006, SlippersZone is part of a growing online lifestyle company Global Web Shops Pty Ltd. Offering products which are made of a high quality and to enhance our quality of life.
How long will my order take to arrive?
Shipping Worldwide - Once dispatched please allow up to 3-14 working days. Depending on the destination and on the day the order was dispatched we are confident we will deliver well within this timeframe. Online tracking is available in some countries; please contact us for this information if required. DHL and is our preferred supplier for worldwide express delivery.
How long will my order take to be dispatched?
In most cases 24-48 hours for your item to be dispatched. If the item you purchase is a large size or large quantity delays might occur as we have to await the item to be delivered to us form our supplier. We take our customer service very seriously, and want to make your online shopping experience a great one. If you have any suggestions or feedback on how we can improve our service please email us.
Who will be delivering my order?
Depending your country of origin, we find that DHL will be the main carrier for delivery. However occasionally DHL uses Royail Mail (UK), USPS (USA) or the domestic postal services within your country. A signature on delivery and online tracking is also required/available in most countries.
Yes we do! Depending on the carrier in your country. In most occasions we find that we can track your item via your postal services website or using DHL website. We try to minimise the shipping costs to ensure we can offer our products are a competitive price. We do ship to over 32 countries worldwide so shipping prices do vary. Often we has free shipping worldwide specials, so make the most of it when it is available.
For all orders containing 1-3 items, we use a very strong courier satchel which is tough and durable. We try to avoid using large bulky boxes to minimise the shipping costs for our customers. For larger oders we will be required to use a box to ensure all items fit safely in one parcel.
If your not happy with our product we are happy to process a refund less shipping and 15% re-packaging/stocking fee. Products which arrive with a defect/manufacturing fault are entitled to a replacement or refund less any shipping costs.
We are happy to offer an exchange for size/style/colour, please contact our customer service team to assist you.
What if my item/s have a defect?
Products which arrive with a defect/manufacturing fault are entitled to a replacement or refund less any shipping costs.
please contact our customer service team to assist you.
Who do l contact if l want to exchange an item?
Please click Contact Us at the top of the page to find our email address. If you are having trouble emailing us through this website please also visit Global Web Shops to find further contact information. Our in house customer service team is ready to assist your (Mon-Fri 9-5pm) Excluding Public Holidays.
Safe and Enjoyable Online Shopping is essential. We can guarantee you that both of these are at the forefront of Global Web Shops core values. If you have any queries regarding our security, credit card processing or any other questions regarding our systems, please feel free to contact us.
We hope the above questions helped in answering any questions you might have, if you still have any unanswered questions please feel free to contact us.
